Before we ask any of our clients to commit to a project, we do a discovery phase.
The purpose of this is to ensure that we have a clear picture of the problem to be solved.
This means learning about:
The goal of the discovery phase, is to quantify the value of solving the problem. This enables you to make an informed decision whether you want to proceed.
We start by learning about the intended users of the service. This means understanding what they’re trying to achieve and how they go about doing it.
This often leads to understanding how their work might be part of a bigger process, and where any new service might begin and end.
Learning about your users abilities and constraints means we can design a service that’s appropriate for them.
We’re an imaginative team, and can often think of many potential solutions to a given problem. This is why it’s really important to understand any constraints on a new service, such as:
This keeps potential solutions grounded in reality, and helps you identify areas to challenge.
We have found on past projects, that understanding the complete user journey throws up areas for improvement in the wider business, and opportunities for new services.
Sometimes this might even mean that the problem can be solved in a completely different way than expected.
Of course, there may even be opportunities to turn the service into a saleable product in it’s own right.
In our experience, we’ve found that it typically takes 4-8 weeks to do a discovery process, depending on the project.
Typical activities would include:
If you’re confident to make the decision about whether to proceed with the build of the service, then the discovery is complete.
You need to feel comfortable that you have the answers to the following questions:
We aim to give you the best possible information to help you make this decision.
Should you decide to move on to the next phase of delivering a new service, Doubly Good can help you in a number of ways.
Book a pre-discovery call and let’s see how we can help…